Are the items for sale in the store originals?

They are prints of my artwork. It is original, in that the illustrations were done by me.

What are the specs?

Each 'Progtastic' poster print is A2 size ( 420 x 594mm ) which is pretty ... er, sizeable. Full colour, professionally printed on quality satin-finish photo paper. The satin-finish gives a softer sheen than gloss paper, so it looks great behind glass. Each poster print will be signed by me.

The sizes of other prints - music-inspired, or otherwise - are clearly stated in their description. 

They are also finished on high quality satin-finish photo paper.

The album cover Christmas cards are 15cm x 15cm ( square, like an album cover, see ?! )

The sizes of other cards are clearly stated in their description

 

All cards are printed to a high gloss finish on 350gsm smooth white card.

Envelopes are included.

Pin badges vary in size, but the individual sizes are clearly stated in their description ( with a tolerance of a couple of mm ). Where badges are of an irregular shape it may have been necessary to use an approximate size.

Currently, my pin badges are made from wood ( birch ply ), as I'm reluctant to add to the amount of plastic in the world. They have a metal butterfly fastener on the reverse.

The A2 poster prints ... don't you do anything ... smaller?

No. Each illustration is crammed full of Progtastic detail. Making the prints any smaller would make some of those details impossible to see clearly. And, let's be honest, an A2 illustration is going to look great hanging on the wall.

Don't you do anything bigger?

No. That would be madness!

Will you be selling other stuff in the future?

Of course.

 

See my online shop to find out what's new.

Do you ship internationally?

Yes. But please check with your local mail service provider regarding import restrictions.

I cannot be held responsible if orders are seized by Customs. Also, be aware that import charges may apply. All international orders will be declared at the full sales value. Because of this, if an order is for more than one item, I will usually ship the individual items separately.

What shipping options are there?

Standard delivery for ALL orders over £30 is free. For orders under £30, shipping is a flat rate of £5 for UK addresses, and £8 for international ( non-UK ) addresses.

For UK shipments this typically means delivery within 3 - 5 working days. For international shipments, typical delivery is within 7 working days.

However, if you prefer to have tracked shipping, this is available for both UK and international shipments, and can be selected at the checkout.

How are orders shipped?

All orders are shipped via Royal Mail. All poster prints will be shipped rolled in a robust mail tube. Usually items will be shipped individually. This not only reduces the risk of multiple items being damaged in the event of a shipping incident, it also reduces the overall value of each individual shipment for Customs purposes.

Card sets and A4 illustrations are shipped in card-backed envelopes. If you have selected tracked shipping you will also be provided with a tracking number.

How quickly are orders shipped?

I aim to have all orders shipped within 7 working days of being placed. Sometimes it may take a little longer, but I will inform you via email if this is the case. Please allow 30 days before contacting me that your order hasn't arrived.

But what if the item(s) I want is/are out of stock?

That's not going to be a problem. Orders are created as they are placed. Unless something very unusual happens (zombie invasion, apocalyptic flood etc.) your order will be shipped within 7 days.

 

Returns - What if my order arrives damaged?

If your order does arrived damaged then let me know within 30 days of receipt. Please return the goods to me, and once it's established the damage was caused in transit, I'll refund the return postage ( within 21 days ) and send out a replacement. 

Returns - What if my order arrives but I no longer want it?

If your order arrives but you no longer want it then let me know in advance, and return the goods within 30 days of receipt. The shipment must be unopened, in original condition, with all seals intact.

Once I have received the shipment the purchase price will be refunded. The cost of return postage will not be refunded however.

Your statuary rights

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of my products as long as they are unopened, in original condition, with all seals intact.

To cancel your purchase within the seven working day cooling-off period, please contact me with your full name and postal address, any email confirmation received, and your order number if applicable 

If you do not have access to email, you can contact me by post at:

MDA illustration

PO Box 6506

Coventry

CV3 9PG

I will provide further instructions and information as to whether I am able to cancel your order before it ships. If your order has already shipped, you will be responsible for returning the items to me.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged (see 'Returns - What if my order arrives damaged?')

As soon as we receive notice of your cancellation along with the returned items, we will refund the relevant part of the purchase price for that item.

For more information on your right to withdraw from your purchase within the seven working day cooling-off period visit the National Archive website to view the relevant DTI regulations - 

http://webarchive.nationalarchives.gov.uk/20070603172425/http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

Which payment methods do you accept?

Currently, Amex, MasterCard, and Visa. I am planning to add new payment methods in the near future.

All transactions are carried out through WorldPay, so paying online is safe and secure.

All quoted prices on the website are in Pounds Sterling (£). 

Privacy

 

I am 100% committed to protecting the privacy and security of my customers and site visitors.

I appreciate and respect how important your privacy and personal data is.

If you have any questions about how I protect your privacy, please get in touch at -

mark@mdaillustration.com

Or, use the contact form in the footer of each page.

Collecting Personal Information

To allow me to run this website and offer services and products to you, I will collect certain personal information about its users. The information you supply is used for delivering my products to you, and for dealing with any enquiries you might have.

For example, I collect purchase history information which includes products you have bought from me and dates and times of those purchases.

The personal information I collect includes - name, email address, and postal address.

I do not collect or store credit or debit card information.

Sharing Your Information

 

I do not, will not and will never, sell, or share, any of your personal data to any third party – including your name, address, or email address. I believe this is essential in maintaining the trust of my customers.

Financial transactions via my site are handled by a payment provider - WorldPay.

I share transaction data with my payment provider to the extent necessary for the purposes of processing your payments, issuing refunds and dealing with complaints and queries relating to payments and refunds.

 

You can find more information about their privacy policies at - 

https://www.worldpay.com/uk/privacy-policy

Please note that my website is hosted by Wix.

You can find more information about their privacy policies at -

https://www.wix.com/about/privacy

Keeping Your Information

I will hold on to your information for as long as it is needed to be able to provide a service to you, or for as long as is necessary to provide customer support.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, I may also keep hold of some of your information as required, even if it is no longer needed to provide a service to you.

Your Rights

You have a number of rights relating to your personal data -

- The right to be informed about how your personal information is being used
- The right to access the personal information I hold about you
- The right to request the correction of inaccurate personal information I hold about you
- The right to request that I delete your data, or stop processing it or collecting it, in certain circumstances
- The right to stop direct marketing messages ( which I currently do not provide )
- The right to request that we transfer elements of your data either to you or another service provider
- The right to complain to your data protection regulator ( in the UK, the Information Commissioner’s Office )

 

Please note that if you ask me to delete your personal data and then wish to resume using my services, that you may have to re-register on my site.

If you want to exercise your rights, have a complaint, or just have questions, please contact me at -

mark@mdaillustration.com

Changes

I will update this page with any changes to reflect how I am processing your data.

If I do make any major changes, they will be indicated on this website.

How To Contact Me

I always like to hear from my customers.

If you -

 

- Have any questions or feedback about this notice ?
- Would like me to stop using your information ?
- Want to exercise any of your rights as set out above, or have a complaint ?

Then please do not hesitate to contact me at mark@mdaillustration.com, or by using the form in the footer of each page. I am always happy to answer any questions you may have.

Or, if you prefer, you can write to me at -

MDA illustration

PO Box 6506

Coventry

CV3 9PG

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Mark Andrews 2018

MDA Illustration, PO Box 6506, Coventry, CV3 9PG, UK